1. Do you give discount for bulk orders?
Sorry, our prices are as displayed on the website — each item is thoughtfully valued for the time, artistry, resources and care that go into making it.

2. Can your wrappers be purchased in smaller quantities?
Wrappers are now available in packs of 25 pcs and. 50 pcs.

Packaging: rolled in shipping box, 25 sheets per box.

3. What is your current lead time for delivery?

Please note that we are currently in our peak season, lead times are longer than usual.

UPDATE: As of Nov 17, 2025 - temporarily closed.

As of October 22, 2025, please allow 20 business days (excluding weekends and holidays) from date of payment.

Paid orders from  October 13 to Oct 21, 2025-, please allow 15  business days (excluding weekends and holidays) from date of payment.

PLEASE MAKE SURE TO NOTIFY US  OF PAYMENT OTHERWISE YOUR ORDER WILL REMAIN MARKED AS 'UNPAID' until we receive your notification.

NO RUSH REQUESTS AFTER PAYMENT.

If your order is time-sensitive - need to bring abroad, will be for a wedding/ birthday/ Christmas party etc - kindly assess timing before submitting your order or reach out to us to arrange.

Bulk orders may require longer time, you may consult with us first.  Please email: info.thecandyshop@gmail.com

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4. Do you submit proofs for approval?
Sorry, we do not submit proofs (drafts/ lay-out) prior to printing.

If a mistake is on our end, we will replace the item.

5. What are your payment methods?
BPI and GCash. A link to account details will be provided at check out. 

Account details will also be emailed when we receive your order.

 

6. How are your items packaged?

- Notecards w/ envelopes in 'NCC' 'NCL' 'NCX' 'NBB'  item codes:  NEW: White box (bottom) with clear acetate cover tied with gold string 

-Wrappers - rolled in shipping box, 25 sheets per box.

- Gift tags in GC and GL codes, stickers, money envelopes, angpaos are in resealable plastic..

- Scallop notecards in clear, acetate box.

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7. Why do I encounter password protected pages/ 'no items' pages?

Sorry, this means we have closed the product page and these products are unavailable at this time.

8. If I have print requirements that require customisation, special design and lay-out,  will you be able to accommodate?
Sorry we are unable to accommodate at this time. 
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9. Do you print invites, business related prints and the like? 
Yes, if you have your own print-ready files. Please provide size, material and quantity to quote.

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10. Do you take orders by phone/ Viber/ Messenger?
Sorry, no. We prefer correspondence by email for inquiries. (Email: info.thecandyshop@gmail.com)

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11. Do you have a physical store? Sorry, no.

12. Do you ship internationally? Sorry, no.
13. Do your prints smear or bleed when they get in contact with water? No, our machines are all high performance, commercial printers. We print everything in-house so you get fresh, professional prints all the time.

:)